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View Full Version : New account not approved for Blukey - sort out please



flukey
27-07-2016, 06:19 PM
Hi admins,

My son aged 12 tried to create an account under Blukey but was declined. He's very careful to check all terms and conditions and doesn't think he has violated any of them by asking to join (I haven't checked, am just taking his word for it).

Please sort this out - it is pretty random and disappointing to get a 'doesn't meet terms and conditions' message without any explanation of what condition he's supposedly breached.

Cheers
Flukey

Kaitlin
27-07-2016, 06:47 PM
There this bit from "How to Register for a Account" ....

If you are under the age of 13, the administrator may require that a parent or guardian provide consent before allowing you to complete the registration process. More information about this is available during the registration process.

... not sure what the more information bit is though.

I'm sure a admin will sort it for yous :)

flukey
27-07-2016, 07:07 PM
Ta for that! But still very bizarre to just decline without mentioning this, or indeed any other, reason.

Kaitlin
27-07-2016, 07:22 PM
Yeah.... I guess it should it should say something like ... you can contact a adim here bit.... but hey, complaining to Dad works just as well :)

You have to remember that Chess Chat has been around for a long time, probably before trolling and spamming became recgonised full time professions. And admins do a good job at stopping those accounts so a hic cup now and then might happen :( .

Congrats on your win :)

flukey
27-07-2016, 07:30 PM
ha! He wasn't so much complaining but very perturbed he was being accused of a breach of the terms and conditions - he is just about the only person who I know who actually reads the online terms and conditions in advance!!!

Rincewind
27-07-2016, 07:46 PM
Hi admins,

My son aged 12 tried to create an account under Blukey but was declined. He's very careful to check all terms and conditions and doesn't think he has violated any of them by asking to join (I haven't checked, am just taking his word for it).

Please sort this out - it is pretty random and disappointing to get a 'doesn't meet terms and conditions' message without any explanation of what condition he's supposedly breached.

Cheers
Flukey

Hi Flukey,

I can't see a user declined or waiting to be moderated so I suspect whatever the reason for the decline it must have happened before the admins get involved. Perhaps if you can post a screen shot of the message it would assist.

Thanks

Kaitlin
27-07-2016, 08:01 PM
Oh .. one time guess what happened. ..

I filled out a form online and got to the end and it had a tick the box you agree with the terms and conditions. ... so I started to read them and skim because there was pages, I skimmed over heaps. Then when I went to tick the box that I had read them it said... you have been timed out. So I started filling it in again and then it said.... my name and email was already used ! (but I hadn't completed it the first time so I didn't get a Account number or get to put in a password). :(

I had to ring up and try to explain to them what happened and that it wouldnt let me reuse my own name and that there is no way you could actually read the terms and conditions in the time alloted .... I don't think they cared :(

Agent Smith
27-07-2016, 09:47 PM
Haha... The common use of "terms and conditions" is just ridiculous.

Sir Cromulent Sparkles
28-07-2016, 06:26 AM
At least the young lad is
not signing up for the nuthut.

Capablanca-Fan
29-07-2016, 04:29 AM
ha! He wasn't so much complaining but very perturbed he was being accused of a breach of the terms and conditions - he is just about the only person who I know who actually reads the online terms and conditions in advance!!!

So having a lawyer for a father doesn't explain it? ;)

Kaitlin
29-07-2016, 07:16 PM
Still no Blukey in the members list :( .... but our newest member is Hữu15668 (edit was).

I think Rincewind ment, try to Register again and if a message come up again screen shot that one.... as your son probably wouldn't have thought to screen shot the first one... yet ... :P:

I just finished watching a BBC period drama call Garrow's Law... before Garrow defendants had no rights.. as they were already prisoners even though not proven guilty ... it's on youtube https://youtu.be/-u9yoWpvrnE

Kevin Bonham
30-07-2016, 07:31 PM
I've tried to replicate this one without success. The terms and conditions bit is just a check box at the bottom. If you don't click the checkbox you get rejected. Age isn't an issue; you're not asked your age during the registration process and I was able to sign up an account, edit the age to make it six years old and carry on just fine.

The most common reason signups get rejected is that they have used an email domain or an IP address that have been blocked for spam control reasons, but in that case the message should be different.